Returns & Exchanges

Due to the custom and perishable nature of our handcrafted Eternity® Flowers, all sales are final and cannot be returned or exchanged. If your arrangement arrives damaged or incorrect, please contact our concierge team within 48 hours of delivery to ensure a resolution.

Return Process

• 1.
  Inspect Your Arrangement

  Upon arrival, carefully examine your floral arrangement for any signs of transit damage or discrepancies in your custom order specifications.

• 2.
  Document Any Issues

  If you notice an issue, take high-resolution photographs of the arrangement and the original packaging to assist our quality assurance team.

• 3.
  Contact Concierge

  Email our client services team within 48 hours of receipt with your order number and the documentation of your concerns.

• 4.
  Resolution Review

  Our team will review your claim and, if approved, will arrange for a replacement or a specialized white-glove repair service to restore your arrangement.